Travel Expert
Personal Travel Manager at
TravelManagers Australia
Mornington, Victoria, 3931
I have been working in the retail travel industry for 30+ years! I’m married with 2 children and a cat.
In 2017 I celebrated 10 years in partnership with TravelManagers Australia. A huge leap of faith and one that I have never looked back from. This has allowed me to grow both professionally and personally and I am so proud to be part of the TravelManagers family.
Think of a Personal Travel Manager the way you’d think of a personal trainer or financial planner – there to help you achieve a specific goal in their field of expertise. In this case, it’s travel. And whether you’re travelling for business or for fun. I as your Personal Travel Manager will work closely with you to create a tailor-made trip that’s as individual as you are.
I have many repeat clients who appreciate my personal and professional service, and one of the unique advantages of having a personal travel manager is discussing travel plans at a time and place that is convenient to you. This way meetings are exclusive and effective. I’m delighted to make your travel planning an easy and enjoyable experience.
My service does not stop when my clients start their trips either, I am always available by phone, Skype or email should they require my assistance whilst away, and I can't wait to catch up with them after their return to hear about their experiences.
Submitted by Janet Shaw on Thursday, Oct 05, 2023
My trip to Argentina was perfectly organised by Heather: flights, hotels, transfers and tours all went without a hitch. Local operators were professional, courteous and on time (even at difficult times of the night). Heather was very knowledgable and competent, and always prompt getting back with answers to questions in the lead up to the trip. I had not used a travel agent before but won't go back now! Having Heather coordinate everything removed all that niggling fuss so I was free to enjoy my break. I will definitely go straight to Heather next time I plan a holiday.
Submitted by Anne Altmann on Friday, Oct 18, 2024
Heather is diligent, organised and an absolute pleasure to deal with. We will certainly be using her again for future travel arrangements.
Submitted by David Collins on Wednesday, Jul 17, 2024
Hi Heather, I would just like to thank you for your efforts and the arrangements made for my recent adventures in Calgary. All of my dealings with you have been very easy and any queries I have raised you responded very promptly. Rightly or wrongly, I am usually very reliant on my wife when we travel and being solo this time I thought it would be a little daunting. However, your app AXUS was extremely easy to use and kept me from losing my way...literally :) RegardsDavid
Submitted by Michael O’Shea on Wednesday, Jul 17, 2024
Heather organised a family trip to Malaysia for us, her recommendations were fantastic and her service was first rate. We had a wonderful holiday and I would recommend her services to anyone who wants a hassle free and fantastic holdiay!
Submitted by Jane Rae on Tuesday, Jul 09, 2024
Heather Taylor made planning my holiday a breeze as she took care of flights, train tickets, accommodation & all the incidentals associated with an overseas holiday. Nothing was too much trouble for Heather & her attention to detail was excellent. The Pocket Travel app has all my travel details downloaded & ready to go. which is a fantastic feature. Everything is at my fingertips ready to go without the need to print copious pages of documents. Thanks to Heather I am confident that everything has been taken care of.
Submitted by Indi Rich, Hailey Costalunga on Wednesday, Aug 02, 2023
Flights with virgin were great despite a delay coming home. Accommodation at Bay Villas was clean, comfortable and close to town.Â
Submitted by Thebakers8 on Thursday, Sep 23, 2021
Heather arranged our 6-7 week Europe and UK trip for myself, husband and three of our children. We left in 2017 anticipating a "nice time". What we got was an absolutely fantastic time. She arranged book ahead jump the queue tickets for all the attractions we wanted to see. Made suggestions based on things we told her about ourselves and honestly, we would not change one thing about it. From the flights to the accommodation to the tourist destinations we visited, every single thing was simply perfect. We had started our itinerary for another long trip but Covid interfered. As soon as the world opens up again, we'll be booking our next holiday with Heather. She is professional, friendly and extremely knowledgeable about travel needs you didn't even know you had. I highly recommend her for any trip, whether a weekend away interstate or a holiday of a lifetime overseas.
Submitted by Julie C on Thursday, Dec 14, 2023
We enjoyed a 5 day Singapore city stay at Jen orchard way Fantastic location close to shops and local attractions Hotel very clean. Fantastic pool and bar Great place for a couple of days
Submitted by Jean Phillips on Thursday, Mar 28, 2024
I would absolutely endorse Heather Taylor for arranging travel and accommodations. My recent trip to Scotland was coordinated with GlobeTrotters perfectly. My flight times and connections were well planned and the hotels had all the information needed. Everything was prepaid so the experience could not have been easier.
Submitted by Jenny on Thursday, Sep 23, 2021
Heather organised my bucket list trip of a lifetime that I took in the year that I turned 50. I had always wanted to go to Africa, not only for the animals but the people, lifestyle and culture. Heather not only made this a reality but everything was so well organised that I was able to fully relax and immerse myself in the experience. I wouldn't hesitate to recommend using Heather as your go to travel agent. This isn't the only trip that Heather has organised for myself and my family, but by far the most the most complex and it all went so smoothly with some lovely touches thrown in as well. Heather made some great suggestions and accommodated my must haves. It was such an amazing time that I can't wait to go back again.
Submitted by Alison Runner on Tuesday, Mar 12, 2024
Thank you, Heather for making our family Christmas trip to Brisbane a great success. With all aspects of our travel planned for & booked by you, we were able to make the most of our holiday without worrying about the logistics! Our itinerary was well communicated & covered everything we needed to be aware of. Our accomodation was fantastic & our family had a wonderful Christmas away from home. We will definitely be in touch for future holidays & will recommend you to everyone we can!
Submitted by Angus Rae on Monday, Aug 12, 2024
I have found Heather fantastic to work with. She is friendly, thorough and extremely helpful. She puts all info required for your trip on the travel managers app which has proved really worthwhile. I would recommend her services to anyone who is travelling and needs a good agent to manage their travel affairs.
Submitted by Andrew Hull on Thursday, Aug 10, 2023
Thanks Heather for helping us organise our flights and train trips on our recent overseas trip. Everything went as planned. There was one small mistake made with the trains. When l emailed Heather to sort it out she responded very quickly with a solution. We will ask Heather to help us with future trips. Andrew Hull and Julianne Calley
Submitted by Michelle Geddes on Tuesday, Jul 09, 2024
Heather was so very professional in every matter. She booked flights and accommodation for our recent trip to Botswana, advised on various options and provided a lot of helpful information prior to our departure. She set up a very handy itinerary in the app, along with useful information on our destination. It made the whole trip so much easier.
Submitted by Fiona Bemrose on Monday, Jul 29, 2024
Dear Heather, Once again you have created the perfect european holiday for our family. We provided a difficult schedule in a short time frame but somehow you made it all work. Our travel days went like clockwork, 8 planes, 13 trains, 3 skyrails, 2 trams, 1 cog rail, 3 buses, 1 ferry, 5 taxis & one chauffeured trip on the autobahn. All without incident.We trusted Heather once again to choose our accommodation and each one didn't disappoint. In fact exceeding expectations. Location was spot on so we felt a part of the city, especially when Germany won the soccer!Heather is a travel magician. We have only be back 1 week and Hubby said today, time to call Heather again...
Submitted by Sall on Monday, Oct 02, 2023
Thanks Heather for organising everything for our quick getaway in the holidays. Everything went smoothly & we had a great time in a beautiful place. Thanks again
Submitted by April Hadges on Monday, Oct 30, 2023
I used Heather for my recent trip, i can highly recommend her services.It has been a couple of years since I last traveled and Heather did a wonderful job of arranging all flights, accomodation and transfers. The support before, during and after the trip was also an added benefit. Will certainly use Heather in the future for any travels
Submitted by Annette Clark on Tuesday, Jan 09, 2024
Heather managed the travel for the 4 of us on a holiday to New Zealand. Each of us had a different itinerary, arriving and departing at different times and eventually all meeting up to travel together in Campervans, then splitting up again and going our different ways. Two of us participated in a horse riding trek, so we all had different Travel Insurance Cover. Heather seamlessly put together our travel flights, accommodation and Campervan Hire to meet our complicated schedule. We had some last minute dramas when 1 of us didn't get the correct credit card for the Campervan hire. Heather quickly sought out our options and a solution was found. Heather was patient with us trying to understand the conditions of the Campervan hire which I think she had to explain to me a few times. Heather was always polite and understanding. Heather ensured we met all our payment deadlines and kept checking if we needed anything else before we left.
Submitted by Deb Simpson on Tuesday, Sep 12, 2023
We're so excited to be setting off on our European adventure tonight. While we're madly getting the last few things done, a beautiful bottle of French wine appeared on our doorstep, a 'bon voyage' gift from our travel agent. We're extremely appreciative of everything Heather has done to help us feel prepared for our adventure. We would highly recommend enlisting her help. A huge amount of organisation has gone into our itinerary, hotel bookings, train journeys, transfers. All the information is very accessible through the Travel Managers App and knowing Heather is available to help with any plans that go awry is very reassuring.
Submitted by Pam Vercoe on Friday, Aug 25, 2023
Given we haven't travelled to Vietnam and Cambodia before we enlisted the assistance of Heather Taylor and we were not disappointed. Heather organised a perfect trip vising all the major sites plus a few off the beaten track such as the caves at Phong Nha - definitely recommend! The range of activities was excellent and would suit all abilities and we had plenty of free time to explore ourselves and get away from the touristy areas. We rode on the back of scooters, went on cruises and speed boats, ate amazing food and stayed in excellent accommodation - the perfect balance of activities and downtime. Communication before, during and after the trip has been excellent and will definitely use Heather again for future trips - thank you for an unforgettable holiday :)
Submitted by Meredith White on Tuesday, Dec 05, 2023
Heather can only be praised for her professionalism and incredible service she provides to her clients, She is very responsive and willing to help. Her knowledge of locations/activities on this ride were superb. The new travel App made this holiday a breeze, I am very grateful to have Heather help me with all my travels. As on older solo traveler feel super confident that all my travel needs have been met .Will continue to use and recommend Heather for all my future travel plans
Submitted by Lisa on Friday, Jul 19, 2024
Heather organised a memorable trip for my daughter (17) and I to London, Paris, Milan, Santa Margherita. We had a fabulous range of accommodation and tours made for us. It was well organised and very happy with the outcome. There was alot of variety and all the tour companies were reliable and well worth their value. Highly recommend Heather to organise your overseas trip. Thank you.
