www.travelagentfinder.com.au - Travel Agent Finder

Kate Iles

Travel Expert
Travel Designer at Where2travel Malvern
Malvern, Victoria, 3144

Rated 5/5 (16 Reviews)
Write a Review
Show Phone Number
“Do not follow where the path may lead. Go instead where there is no path and leave a trail” – Ralph Waldo Emerson

About Kate Iles


I like to think I specialize in designing trips of a lifetime for my clients. I can offer extensive knowledge and expertise when it comes to designing tailor-made itineraries, especially those destinations less travelled or off the beaten track.

Providing one-of-a-kind customer service and designing travel to suit your individual style is very important to me and hence why I have a large and loyal client base of repeat and referral clients. A customer should be should be able to rely on their travel agent, to listen and tailor make a trip for them suited to their needs and requirements.

I feel it is important to be able to immerse yourself in a country, by exploring not only the major cities but off the beaten tracks, with paths less visited by tourists to give you an authentic feel into that destination. 

Remarkable scenery, diverse cultures, and intriguing history are some of my key interests when picking the next destination to explore. Some of my favourite trips have been ones where I have been able to interact with wildlife and native communities.

I started my tourism career in corporate travel; designing groups and incentive travel so have a vast range of skills, before moving into leisure / retail travel. Since having my own children, I have tried to also immerse them in travel, and can definitely guide families to pick suitable destinations for their memorable holidays.

My favourite destinations I have travelled to would be Mexico, Canada, Namibia, Sri Lanka, Vietnam and the Cook Islands.

Company Details

Year I became a Travel Agent
2007
Hours of Operation
Mondays /Wednesdays/ Thursdays & Fridays
10am - 4pm
*Other times by appointments.
Accepted Forms of Payments
Cash, Eftpos, Cheque & Credit Card (Travel Pay)
Credentials
Certificate 3 - Competitive Systems and Practices
Certificate 3 - Internal travel and Tourism
  • Travel Types I Specialise in:
  • Family Holidays, Tailor Made Private Tours, Unique Destinations
  • Contact Information

    Company Name
    Where2travel Malvern
    ATAS Accredited
    Yes
    Phone Number
    Show Phone Number
    Location
    1155 Malvern Rd
    Malvern, Victoria, 3144
    Australia

    Kate Iles Reviews


    Submitted by Carole Marshall And John Freeman on Friday, Oct 08, 2021

    Kate Iles, Super Travel Agent!

    Overall Rating
    Service
    Responsiveness
    Expertise
    Communication

    Kate's strengths are endless!  Her customer service is superb, we have always felt our needs are understood, and Kate makes every effort to give us guidance towards our travel goals.  Even when we have cancelled planned trips, she has been supportive and able to guide us into something more suitable. She is extremely knowledgable about travel destinations, and has her finger on the pulse.  Nothing is too much trouble.Kate has been our agent for over 12 years, from a walk in visit to her shopfront, where we were lucky enough to be greeted by Kate, and from there our relationship began.  She has managed us through a couple of emergencies, in a calm and practical way, and we know she is always there if we need her.We cannot recommend her highly enough.John and Carole   

    Submitted by John Purcell on Wednesday, Aug 30, 2023

    Kate Iles Review

    Overall Rating
    Service
    Responsiveness
    Expertise
    Communication

    Kate provided an excellent service to Sue and I for our European river cruise and tour of Spain.  If Covid had not intervened, I’m sure that Kate’s itinerary for my tour on the railways in Switzerland and the Baltic region would have resulted in an excellent holiday.

    Submitted by Denise Le Bransky on Thursday, Mar 28, 2024

    Kate Iles.

    Overall Rating
    Service
    Responsiveness
    Expertise
    Communication

    Have referred many friends to Kate due to her expertise  & pleasant personality. I have never felt rushed with all questions being answered to my satisfaction

    Submitted by Robert Carter on Wednesday, Apr 03, 2024

    Good ! Good ! 5 Star Kate

    Overall Rating
    Service
    Responsiveness
    Expertise
    Communication

    Thanks Kate, Always informative and helpful, easy to understand, makes travel plans uncomplicated .

    Submitted by Nicola Calapa - Moorabbin Tile on Tuesday, Jul 11, 2023

    Customer Service

    Overall Rating
    Service
    Responsiveness
    Expertise
    Communication

    Just wanted to say how efficient and quickly Kate organised dates and times for flights etc.We have used Kate in the past and her Customer Service has always been excellent and outstanding. 

    Submitted by Ian And Patsy Marks on Monday, Aug 14, 2023

    France and Switzerland

    Overall Rating
    Service
    Responsiveness
    Expertise
    Communication

    Kate did a marvellous job for us in arranging our time in France and Switzerland, booking air fares, rail tickets, hotels, day trips, a river cruise and a rail tour. She was helpful in advising suitable trips and was responsive to our needs. . She kept us informed and was prompt in responding to any questions that arose. We would highly recommend her to others

    Submitted by Chris Roberts on Wednesday, Aug 30, 2023

    Spain & Portugal trip

    Overall Rating
    Service
    Responsiveness
    Expertise
    Communication

    We found Kate very approachable & helpful in helping us plan our Spain & Portugal land & river getaway! Nothing was too much trouble! 

    Submitted by Susan Whitelaw on Thursday, Dec 28, 2023

    A holiday organised by Kate is a real treat!

    Overall Rating
    Service
    Responsiveness
    Expertise
    Communication

    Kate has now organised four trips for us, accommodating all the special requests, and the changes of minds, of all family members. Her organisation has been impeccable! Each time we have had a difficulty she has come up with a suggestion that has worked. She has also organised last minute connections when people have missed their train,  and flights for people who have suddenly needed to get home in a hurry. And all without getting flustered, and with a smile! Thank-you so much! 

    Submitted by Barry J Jackson on Tuesday, Feb 06, 2024

    My travel made easy

    Overall Rating
    Service
    Responsiveness
    Expertise
    Communication

    Kate has been the best travel consultant ever. Nothing is a problem and she knows exactly what to do and does it without a complaint.Looking after the travel arrangements of an elderly and grumpy old man is not easy but Kate makes it look easy

    Submitted by M Tile Co Pty Ltd on Friday, Jul 26, 2024

    Amazing Kate!

    Overall Rating
    Service
    Responsiveness
    Expertise
    Communication

    I highly recommend this business, Kate has been amazing from organising flights, accommodation, transfers etc., her customer service has been outstanding as usual, following up on all the details and keeping me up to date with our travel details.  Cannot thank and recommend her enough. Thanks again Kate :-) 

    Submitted by Erik Janssen on Wednesday, Oct 25, 2023

    Kate Iles - Highly recommended

    Overall Rating
    Service
    Responsiveness
    Expertise
    Communication

    Up to recently we’ve organised our own international travel, but Covid and dysfunctional airlines put clamps on self booked holidays for us. Am so glad to have come across Kate, who has now arranged a 4 week European holiday and 2 week holiday in Vietnam. The first trip had many complications, which Kate dealt with and breezed through. The second, we just followed all her suggestions with her obvious knowledge of the region, our trip adapted to the needs of our family of 5. Knowledgeable, responsive even outside of working hours (sorry if I’ve put a millstone around your neck Kate) and good value. Highly recommended. 

    Submitted by Dennis Kishere on Wednesday, Aug 09, 2023

    Excellent customer service

    Overall Rating
    Service
    Responsiveness
    Expertise
    Communication

    Kate knows the ins and outs of international travel. She goes out of her way to assist with tight travel schedules. You can relax when she is in charge.

    Submitted by Mavis De La Pierre on Tuesday, May 21, 2024

    Excellent Customer Service

    Overall Rating
    Service
    Responsiveness
    Expertise
    Communication

    Excellent service from Kate Definitely recommend  Kate is the best

    Submitted by Michelle on Thursday, May 04, 2023

    Over and above!

    Overall Rating
    Service
    Responsiveness
    Expertise
    Communication

    If you need to know that every detail is going to be taken care of, down to the smallest item - Kate from where2travel Malvern is your girl!Whether it’s a last minute change, or the initial planning of your trip, Kate has always ensured we’re sorted. Thanks so much Kate!Highly recommended!!!

    Submitted by Jeanette & Garry on Tuesday, Aug 27, 2024

    Our Adventure to Canada/Alaska

    Overall Rating
    Service
    Responsiveness
    Expertise
    Communication

    Kate is truly amazing. In the planning, from flight's that were cancelled and a new plan needed to be found to Jasper impacted from fires and we could not stay there. Kate always is a calming , I'll work it for you girl. We keep coming to Kate with our holiday wish and she makes it work for us. And then after the holiday listens to our stories. Thank you so much Kate

    Submitted by Jane & Brian Rollason on Tuesday, Jul 11, 2023

    Virtuoso Luxury travel collection

    Overall Rating
    Service
    Responsiveness
    Expertise
    Communication

    Kate Iles has organized the most amazing holiday for my husband and me, she attends to every detail to ensure the holiday is just what we want. 

    Do You Know Kate Iles? Write a Review