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Andrea Friend

Travel Expert
Personal Travel Manager at TravelManagers Australia
Cranbourne East, Victoria, 3977

Rated 5/5 (8 Reviews)
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About Andrea Friend

I was born and raised in England and looked forward to my 2 annual overseas trips every year.  I trusted and respected the advice and commitment from my travel agent over the years, and we built an excellent relationship.

After moving to Australia in 2005 I wanted to commit to a career around my passion, TRAVEL.  I have been fortunate to follow my dreams and work in retail travel where I have gained a vast amount of knowledge that I love to share.

Having joined forces with Travel Managers and becoming a Personal Travel Manager I can focus on building a relationship with my clients to ensure that their dream holiday becomes a reality at a time and place that suits my clients.

Company Details

Year I became a Travel Agent
2005
Hours of Operation
Monday - Friday 9am - 5pm
Evening and weekends by appointment
Accepted Forms of Payments
Direct deposit, BPAY, credit card. Under no circumstances will TravelManagers accept cash payments, nor should payments be made to any other bank account, other than the TravelManagers client trust account.
Credentials
CLIA (Cruise Lines International Association) - Master Cruise Consultant, Diploma of Travel & Tourism Management, Diploma of Leadership & Management, Certificate III and IV Travel and Tourism, Certificate IV Leadership and Management, Wellness Travel Specialistâ„¢ - Recommended Agent of In This Life Wellness Travelâ„¢, Princess Cruise Academy - Commodore Status, Virgin Voyages Seacademy - Violet Status, 100% Pure New Zealand Specialist Gold - New Zealand Tourism, Aussie Specialist Agent - Tourism Australia, BritAgent - Visit Britain, Fiji Matai Specialist - Fiji Tourism, New Caledonia Expert - New Caledonia Tourism
Honours & Awards
National Travel Industry Awards - Best Home-Based Network – Winner 2019 and 2022
The Travel Awards - Best Home Based Agency Group of the Year – Winner 2019

CLIA Rising Star Australia Finalist 2007
TravelManagers New Personal Travel Manager VIC/TAS Finalist 2016
  • Verified Certifications
    • Destinations I specialise in:
    • Australia, New Zealand, United Kingdom
    • Travel Types I Specialise in:
    • Active Travel, Adventure Holidays, Cruise Holidays, Expedition Cruising, Sports Tours, Walking Holidays, Wellness Holidays

    Contact Information

    Company Name
    TravelManagers Australia
    ATAS Accredited
    Yes
    Company Logo
    TravelManagers Australia Company Logo by Andrea Friend in Cranbourne East VIC
    Online Social Profiles
    Phone Number
    Show Phone Number
    Location
    Cranbourne East, Victoria, 3977
    Australia

    Andrea Friend Reviews


    Submitted by Qader on Tuesday, Jan 16, 2024

    Dubai and Maldives

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    First time travelling overseas was worried and nervous about how to go about it. I found out about Andrea through a friend and got contact in with her and told her what I want she told me to leave it with her before I knew Andrea has everything planned out for me within my budget and discussed it with to make sure I understand everything. Her service was the best I have ever had no matter what time it was or say she replied back to me straight away which makes you she cares about her clients.The best part about this was that she has created an app which you download and everything is in the you don’t need carry any papers with Or tickets everything is on it and you don’t need wifi for the it works offline to so you don’t hafto worry about internet.I will be her client for life that’s for sure she makes you stress free

    Submitted by Phil Meese on Monday, Nov 01, 2021

    Travel Agents don't come much better than Andrea!

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    When thinking about travel agents (and I have had dealings with many over the years) I have to say that I don't think that they come any better than Andrea. She has the winning combination of:-1) Incredible knowledge of the travel destinations of the world and the travel operators to use to access them.2) Amazing attention to detail.3) A real drive to secure the best deals and experiences for her clients.Andrea really delivers for us and I could not contemplate booking our travels with any one else!

    Submitted by Kim Youngman on Tuesday, Nov 02, 2021

    Awesome travel agent

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    We trust Andrea to always give us the best advice for whatever trip we have planned. She always give us extra tips on what to do or what would be the best way of doing things. Then while we are away if there is a problem we know we can contact her to help us. Plus Andrea has great travel knowledge of what is happening in the travel industry. We always feel completely  at ease when we travel knowing that Andrea has done an absolute fantastic job of getting what we want. Love contacting her when we decide to go travel and getting her ideas and our ideas into out perfect holiday.

    Submitted by Lyn And Ray Walters on Monday, Nov 01, 2021

    Holidays

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    Andrea has been our travel agent for a number of years. Andreas professionalism is exemplary. Nothing is too much trouble for her. Andrea is always willing to help and advise us with any queries or changes we may need to make. Andrea is a pleasure to do business with and has always made our holiday planning easy for us. We would not hesitate to recommend her.

    Submitted by Fiona Thomas on Tuesday, Sep 10, 2024

    Our big blue swim in Greece, and time in Scotland

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    Andrea did a brilliant job of co ordinating 7 swimmers and 2 extras. Our journey was to meet in Athens, stay overnight in the Plaka, then transfer to lefkada , a Greek island some 4 hours away. Our 7 day swim was magnificent, we then all went our separate ways to continue with our various travels.  I was first to go and then come home, I went to Scotland to stay with my friends. All parts of our flights, accommodation and transfers were well timed with no hiccups, not an easy feat to incorporate all 9 of us, with varied itineraries. Fantastic job Andrea.

    Submitted by Tanya Crozier Heavenly Creations on Monday, Jul 03, 2023

    Honeymoon Perfection

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    Andrea was fantastic from our very first meeting on. I had a list of 'must-have's and our budget for our belated honeymoon which included our Son and she came back with an incredible proposal. Our trip to Fiji to the Shangri-La resort was simply perfect, it had everything we wanted and much more. Everything was perfectly organised by Andrea, the Trip Plan App had all the information included and Andrea updated information as needed, for example if the gate number for our flight was changed or the flight back was slightly delayed. I would highly recommend Andrea, she is professional and thorough and I enjoyed my first trip I didn't have to organise myself. I will use her again for sure. Thank you so much Andrea. 

    Submitted by Sharyn on Friday, Jun 07, 2024

    Hassle free holiday

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    Andrea arranged our Vietnam trip, including flights, accommodation, tours and hotel/airport transfers. Everything went very smoothly, which was great as this was our first holiday in an Asian country. Very helpful along the way too. Thank you!

    Submitted by Rhonda Giordmaina on Monday, Nov 01, 2021

    Andrea makes organising travel so easy.

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    I have been working with Andrea for many years. I book everything thru her. It makes everything so easy. Having to cancel and reschedule trip after trip with covid should have been stressful. But Andrea handled it all, such a relief for us.Now we are opened up again we have 5 trips organised with Andrea. Would never use anybody else. I can’t recommend her highly enough. Not just a great travel agent but a beautiful person as well.Rhonda Giordmaina

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