Travel Expert
Travel Manager at
Business First Travel
Brisbane, Queensland
With over a decade of experience in the travel industry, I have enjoyed a fulfilling career that has taken me to 34 countries across the globe. I am particularly passionate about small group sustainable travel and discovering off-the-beaten-path destinations that often prompt the question, "Where's that?"
I take pride in ensuring that my clients receive the best possible value for their budget. Hearing about their travel experiences, both positive and challenging, is incredibly rewarding, but what I value most is the trust my clients place in me.
Among the remarkable places I have visited are the Galapagos Islands, Borneo, Nepal, India, and Argentina, each offering unique experiences beyond the typical travel destinations.
While I specialise in corporate travel, I also have a keen interest in "bleisure" travel—combining business and leisure. Having a dedicated travel manager to handle your company's corporate travel not only streamlines the planning process but also provides numerous benefits. It saves time and reduces stress for your employees, allowing them to focus on their core responsibilities. A travel manager can negotiate better rates and terms with suppliers, ensuring you receive the best possible deals. Additionally, we can implement travel policies that enhance safety and compliance, and provide support in case of any travel disruptions, ensuring peace of mind for both you and your team. Crafting round-the-world itineraries is a passion of mine. If you have a business trip to Singapore and wish to extend your stay for relaxation, I can help create an itinerary that suits your needs. My previous experience in youth travel has equipped me with the skills to organise group trips for first-time travellers to Europe, ensuring that everyone feels comfortable and reassured throughout their journey.
If you have specific destinations in mind and are unsure how a Round the World fare works, please don’t hesitate to get in touch. I would be delighted to discuss your options.
I look forward to assisting you with your next adventure, business trip, or holiday—whatever you choose to call it!
Submitted by Amy on Wednesday, Aug 23, 2023
Just wanted to give a shout out to Heather for not only her fast response to all my enquiries, but her ability to find solutions for issues that arose with my own plans. Heather is truly an expert in her field and is very friendly and approachable (even though online, which speaks volumes). Thank you, Heather! I can now go and enjoy my first family holiday stress free!
Submitted by Theresa on Thursday, Apr 27, 2023
Thank you, Heather. Over the many travels that I have been on, Heather is and has been an integral part of all of the aspects related to my travel experiences. Heather’s honesty, knowledge and organisational skills are exemplary regarding travel destinations, transportation, flights, heath and safety, insurance and budgeting. Heather is a person that any organisation and/or traveller, would be lucky to have assisting in travel opportunities and experiences. Heather’s ability to problem solve, and to come up with alternatives and solutions in certain travel circumstances has been greatly appreciated. Travel has been made very easy and unproblematic with Heather as my guide to all things travel related, and I am grateful to be a client of Heather's.
Submitted by Campbell on Wednesday, Sep 20, 2023
Thankyou Heather for embracing the challenges of our itinerary. Your industry insight and efficiency enabled our family to minimise travel time, minimise layovers, and maximise time at one pre and one past Christmas destination. You saved us time, travel costs and most importantly potential stress. We will be back and will be recommending you to friends.
Submitted by Stacey - The Coach Place on Tuesday, Sep 24, 2024
Heather is by far the best travel manager we have ever worked with. She goes above and beyond, and then a little further to ensure she exceeds expectations. We have no idea how we operated without her previously, she makes everything easy, seamless and she is such a trusted part of our operations. We trust Heather impeccably, knowing she picks up what we miss and always puts us first. Her response rate is outstanding and she’s always available with all of our questions and concerns, we always leave comfortable that we have everything we need! Would highly recommend Heather for all of your travel needs, business or personal.
Submitted by Diana Jaques on Sunday, Sep 03, 2023
Heather has been managing our travel itinerary for many years now and have never been disappointed, no matter where we have travelled to across the globe, including multiple South Pacific islands, USA, UK and Asia. Nothing is too much trouble and ideas just flow back and forth until we reach agreement, it is never too much trouble, no matter how many emails! Heather went above and beyond to assist in claiming travel insurance when required to return to Australia after hearing my father had passed away and cannot praise Heather enough for advocating for me during this particularly difficult time, helping to claim back monies spent on the remainder of our trip, which was quite a substantial amount. Thank you Heather, yet again, as we will be heading to UK then on a cruise shortly.
Submitted by Jon & Mary Zablocki on Tuesday, Feb 28, 2023
We have used Heather for many of our various travels, in fact after finding her we did not use any other agent.. She is always willing to go that extra mile to assist us and quite often was able to come up with a better and more economical option than the one we were looking at. Some of our travels were a little bit more involved than just booking the one trip often combining a few together which she handled without any difficulty and we never had any problems with all our trips going very smoothly. She always very friendly and most helpful with a lovely smile to make you feel welcome. We look forwward to booking our next trip with her. Cannot recommend her highly enough.
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