Submitted by Christine And Harley Hillyer on 15/01/2024
Melanie Rocks has been our travel consultant for the past 10 years, during this time Melanie has booked many many cruises for us to many destinations. Melanie attention to detail is amazing, as is her research. Melanie always ensures that all the documentation is correct and in place in plenty of time supplying and supporting everything that is needed. Melanie provides a follow-up service to ensure that the holiday and all arrangements went to plan. We will continue to use Melanie for all our current and future travels.We would not hesitate to recommend Melanie for all your travel needs.
Mel has been our travel consultant for many years. She is very reliable, knowledgeable and friendly and we now call her a friend more than a travel advisor.
During the Covid outbreak we had many cruises cancelled and that caused many problems within the cruise industry. We were owed thousands of dollars Mel spent many days of her own time going through every cruise and getting our refunds in a timely manner albeit to say the cruise industry particularly Princess had not got a clue what was happening.
We live in Melbourne and were doing a cruise from Brisbane Mel gave up her time and met us at the cruise terminal for a coffee and a chat how many Travel agents do that? so thanks for that Mel.
Suffice to say we have now got all our travel requirements now with MelIf you want an excellent travel advisor Mel should be your FIRST CHOICE
Submitted by Allan & Jennifer Bradley on 23/01/2024
