With being a CLIA (Cruise Lines International Association) Master and over 20 years in the Travel Industry I am so excited about the future of travel and I cannot wait to create your travel dream!
I love all different cultures and countries around the world, and it is really hard to choose my favorite destination however two special trips come to mind, one was my River Cruise in Europe and my other was my trip to Alaska/Canada - as you can see very different trips but very unique in their own right.
When I travel I love to take every opportunity to visit as much as I can, every little tour I can take I do! I am actually known by my colleagues as the add on girl! but I love history and I love to learn and experience.
History is magical, I want to know the origins of a place or building to know what I am looking at. This led me into the travel industry so I can send my clients to these amazing places around the world ! I pride myself on customer service and really getting to know my clients and seeing if you want to go behind the scenes of a place.
I started in the industry in wholesale in Contiki Holidays and now I am in retail with Flight Centre for over 13 years.
My next trip goal is Antarctica, after sending so many people for years I would love to go myself !!
Submitted by Suzanne on Tuesday, Aug 01, 2023
I can't speak highly enough of Rachael at Narellan FC. Rachael has saved me from making the wrong bookings, is always there and very helpful when I have many, many questions, and with so many years experience in the industry I won't go anywhere else. Love your work Rachael!!
Submitted by Ray Courtney on Monday, Jul 24, 2023
Rachael Hackney at Flight Centre Narellan made planning our recent holiday in Europe hassle free. I had a rough idea of where I wanted to go and how long I wanted to spend overseas but I was having trouble coordinating things. Rachael took my outline of potential flights with long wait times between flights and on airlines I‘d never heard of before and within fifteen minutes had me flying with Qantas and Emirates (baggage included) and at a cost hundreds of dollars cheaper than my best internet find. Stopovers, accommodation and day tours were also organised very efficiently. Rachael is an experienced travel agent so you feel confident in following any suggestions she makes. Hotels suggested we’re comfortable and close to transport and travelling by Eurostar rather than flying was a great way to get from London to Amsterdam. It’s worth the drive to Narellan to get Rachael to arrange your next holiday.
Submitted by Jenny Cant on Saturday, Jul 22, 2023
We have booked many holidays overseas and have found Rachael Hackney at Flight centre Narellan very professional, accessible always and extremely caring. If you deal with Rachael your holiday will go without a hitch. Jenny & Clarrie Can’t
Submitted by Matthew Dixon on Saturday, Jul 22, 2023
My wife and I have been travelling for the past 14 years We have had a few travel agencies,is by far the best we have ever had I have recommended Rachael to my friend and family She has always helped out Thanks to Rachael for all her efforts
Submitted by Cheryl Briffa on Thursday, Sep 23, 2021
Rachael has been instrumental in our global travels, from the first time we meet in Macarthur square we knew we had a Gem!!!Rachael is very knowledgeable attentive, and passionate about travel. Nothing is ever too much trouble for Rachael .Her customer care/service is 5star she has always been only a phone call or email away to answer our enquiry either at home or abroadI've often said that I hate recommending Rachael as we like to keep her all for ourselves!!! We feel privileged to have her manage our travels Cheryl and Rob
Submitted by Steve Curtis on Thursday, Sep 23, 2021
My wife and I have known Rachael for some years now since we went on our Mediterranean cruise. Her knowledge of travel is excellent and she's so polite. We would highly recommend her for all your travel plans.
Submitted by Stephanie on Monday, Sep 20, 2021
I met Rachael in 2012, I’d never travelled before. I gave Rachael a map of the World and I had circled several Countries and Cities which I wanted to travel to with my family.Rachael arranged everything. Flights, hotels, tours, special ‘skip the queue’ passes and was a wealth of information on everything travel related. She answered every single question, whether email, text or phone. She knew stuff I didn’t even know to ask! Our trip was a fabulous success! We visited 8 countries, sightseeing our way across the globe, under Rachael’s carefully organised schedule. All flights, trains, tours, transfers and hotels were planned so well. Only an experienced and caring travel agent could have orchestrated such a complex international trip for my family. We had such a fabulous holiday in 2012, that we have taken an international trip every year or so which Rachael has organised.
Submitted by Sandro on Sunday, Sep 12, 2021
I have dealt with Rachel for years, and she have never failed to deliver. Professional, knowledgeable and so friendly, recommended so many of my friends to book with her. Best in the business..
Submitted by Colin Berg on Sunday, Sep 12, 2021
We have booked several trips with Rachael and could not have had better service. Rachael has great knowledge and experience in all aspects of the travel industry.I highly recommend Rachael for all your travel plans.
Submitted by David Gates on Saturday, Sep 11, 2021
I’ve had Rachael manage my travels for over a decade. Fiji, Europe and Canada to name a few. You can rest assured you’ve been taken care of especially in the unpredictable Covid climate. Rachael has managed my refunds and credits from last minute cancellations due to border closures. Rachael is always one step ahead. Highly recommend.
Submitted by Cathy Church on Saturday, Sep 11, 2021
I have booked several trips with Rachel and have had faultless trips every time. Everything is organised to the finer details. I was on a trip to Europe and found myself in Turkey a few hours before a bomb went off in the airport and was stressing about not being able to return but was able to contact Rachel day and night as she kept us up to date on what we could do and when . It was a huge relief at the time . Highly recommend and wouldn’t travel with anyone else organising the details.
Submitted by Angela Theologis on Saturday, Sep 11, 2021
Rachael has organised a few of our holidays now. Always looks after us and goes out of her way for us. Even with cancellations due to covid, She never let's us down. Overall a wonderful person very friendly and great at her job!
Submitted by Lisa Hammond on Saturday, Sep 11, 2021
Rachael was my work colleague until COVID hit! I have moved on from being a Travel Agent but I will definitely going to Rachael for all my future travel. Rachael is extremely knowledgeable and listens to what the client is wanting in their dream holiday! I have absolutely no hesitation in recommending Rachael!
Submitted by Thomas Gosewinkel on Saturday, Sep 11, 2021
I have know Rachael for ten years now and she has always helped me with my travel arrangements . Even through the covid period she was amazing . I can't recommend her highly enough. Rachael thank you for being on time early and so professional . Thanks Thomas
Submitted by Kyle - Infinity Holidays on Saturday, Sep 11, 2021
I’m not a traveller or client of Rachael’s, I’m a supplier that Rachael utilised to book her clients holidays.Rachael was always super prepared when calling us with her clients requirements, always ensured that she got the best price and best hotels, tours and transfers that suited her clients needs. Nothing was ever a hassle or trouble for Rachael and she always looked after her clients needs. She always ensured that her clients holidays went as hassle free as possible.If you’re after great service and a travel agent that ensures that her clients are well looked after - make sure you use Rachael!
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