Submitted by Jackie And Peter Smith. on 02/09/2024
Over a period of more than twenty years we have been benefiting from the expertise provided by Harvey World Travel and then by Where2Travel.During that time we were advised in our travel arrangements, initially by Caitlin Clarke and after Caitlin’s marriage to James Jang who continues to look after us to this very day.In arranging our frequent holidays James vast knowledge and experience has proved invaluable. His attention to detail and ability to second-guess our requirements has allowed us to enjoy many and varied trouble free vacations. Whether close by to our Melbourne home or on the other side of the world James is always there for us, providing reassurance and on many occasions real-time assistance. We could not be more satisfied with the care and service he provides which over the years has developed into a lasting friendship. In short we can highly recommend James in every way. Jackie and Peter Smith.
I have just had a fantastic 6 week holiday in China and it is really thanks to James Jang! Just 10 days before going away I was informed I have Diabetes Type 2! I panicked! James advised me to take out comprehensive insurance with 1Cover and explain my issues. They approved the insurance and we got a great deal! Great start! James also then advised me approach China Southern Airlines and ask for diabetes meals. I would never have thought of this. It worked. CSA looked after me from boarding the aircraft settling me in and keeping an eye on me! James knows that I like window seats so he advised me to email CSA direct and ask for my preferred seating. They approved this! It's the knowledge that James has and shares with his clients that makes a huge difference. By the way he also helped me to complete the Chinese Visa application and within in 2 days I had my visa!! Thank you very much James yet again. From a very satisfied 80 year old who has used James services for many many years Alan
Submitted by Alan Allebone on 07/11/2024
James has helped us with our travel arrangements for several years now and we have always been impressed by his efficiency and knowledge. This last trip he quickly solved all the problems due to us missing a flight through our own fault. It is always a pleasure to deal with him.
Submitted by Barbara on 23/08/2024
Thanks to James I am ready to go to enjoy my holiday to China!He has kept an eye on me from the start and now we have finalised the last procedure.He has secured diabetic meals for me where I could not get a response.Thank you James for all your help.
Submitted by Alan Allebone on 09/08/2024
Well I am absolutely rapped with James!I was struggling getting application for a Chinese visa so I turned to James.He invited me to his office and he patiently worked through the process.The flights were all booked and tickets issued just the Visa to be completed..it was a long winded process but I presented it to the China Visa centre and all was okay.Well done and thank you for a superior service James and Where2TravelAlan and Vicky
Submitted by Alan And Vicky on 07/08/2024
I have for many many years used James services. He has never failed me! He listens, he understands your issues and puts them right.He goes out of his way to help you and clears up any issues that may occur.He is willing to go the extra mile
Submitted by Alan And Vicky on 23/07/2024
James Jang from Where2travel recently organised a trip for us to Portugal and Spain. We can thoroughly recommend James for his expertise and professionalism. Our trip, flights, accomodation, train travel and excursions were all perfect. The accomodation was high standard and well situated to town centres, restaurants and other places of interest.Thank you James for organising the trip seamlessly.
Submitted by Richard Hobday on 12/06/2024
Thanks JamesVery attentive to details, helpful and efficient. Appreciated your prompt, efficient, professional work in assisting with the planning and bookings for our holiday together with a friendly and polite manner.
Submitted by Judith on 07/06/2024
James has been organising our travel arrangements for several years and we have only good things to say about dealing with him. We find him efficient , knowledgeable and appreciate his pleasant manner and attention to detail.
Submitted by Barbara on 07/06/2024
The customer service of James Jang from Where2travel Malvern is always outstanding. I am very impressed by his professionalism and knowledge.James is so passionate about his job, very accurate and always responding on time.Thank you so much James
Submitted by Krasi on 30/01/2024
It is such a pleasure working with James to plan our travel. He has organised several overseas trips for us and it’s so relaxing. We just sit back and James makes everything happen, we barely lift a finger. All our trips have been stress free, transfers organised, lovely accomodation and easy communication.We can’t recommend Janes highly enough- he takes all the worry out of travelGiuliana and Wayne Jan 2024
Submitted by Lyndways on 04/01/2024
The booking process has been seamless from the beginning. Yesterday (5 days before we were due to depart) one of the guests on my booking was no longer able to join us and James was to quickly to act on this and replace the passenger with new details all whilst showing compassion for the reason one of the people travelling with us could no longer go on the trip.Will definitely use James to book our travel again should the opportunity exist
Submitted by Kristy Hand on 07/12/2023
I had the absolute pleasure of working with James recently, in organising an international Managers Conference. From flights/transport/accommodation/restaurants and many varied activities and tours - it was a mammoth undertaking. And the fact our business changed our minds regularly, of course didn't help...but James was so wonderful to deal with. Nothing was too much to take on, his prompt, calm and friendly disposition truly made things easy for us..... and all of the flights/activities experiences went off not only without a hitch, but the group themselves were really delighted with the conference. Highly recommend James to partner with to organise trips or events, and we will do again (hopefully soon!)
Submitted by Freedom Facilities Management on 30/10/2023
We found James to be very helpful and pleasant to deal with. Nothing was too much trouble for him and we really appreciated his attention to detail and ensuring that we were well prepared for our trip.
Submitted by Victor And Barbara on 24/08/2023
For a very long time I have used James services and have yet to be let down or disappointed with his vast knowledge of his profession.Has always got me the best deals.he always finds the time for his customersI rate him 11 out of 10 every timeKeep up the good work James
Submitted by Alan Allebone on 07/08/2023
We were looking at booking Club Med and unfortunately their website couldn't process our requests. I contacted where2travel and James responded instantly. He's quick responses and service has been amazing. Everything was organised within days, and we are extremely happy. Thank you, James, for doing an amazing job.
Submitted by Dejan on 17/07/2023
