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Alan & Ginny Crocker Reviews

Submitted by Neil & Linda Tappe on 14/07/2024

England & Ireland

Overall Rating
Service
Responsiveness
Expertise
Communication

Alan & Ginny organised our return flights for this trip which involved 3 different airlines. They also arranged a private tour for our stay in Belfast. As we've experienced with other trips organised with them, everything went according to plan. 


Reply From Alan & Ginny Crocker

Thank you Neil Linda. Glad all went well in beautiful Ireland
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Repeat business

We have again used Alan and Ginny for a trip, this time to Cuba in conjunction with a personally planned excursion in the US. Everything went well and the organisation and communication continues to be very good. Their extensive knowledge of Cuba and their suggestions for a stopover in Mexico City were a great benefit. Our list of destinations planned via their travel agency is varied from Cuba, India, Middle east, Africa, Hawaii and Cape York, all with excellent results.

Submitted by David Searle on 28/10/2024

Very impressed!

Our recent trip to Darwin & Penang was the first time we had used Alan & Ginny's services and we are so impressed by the level of service & communication we have received from them. There were some late minute changes to our flights, however Alan was all over it & got it sorted with a modicum of fuss. Our holiday was stress free as a result. We are now using Alan & Ginny's services & experience to plan a 3 mth sojourn to the UK, Ireland & Iceland in 2025 & couldn't be happier with the results. We are not experienced travellers and having Alan & Ginny there at the end of an email or zoom meeting has meant we feel confident & definitely less stressed about the whole thing. We highly recommend Alan & Ginny for all your travel needs.

Submitted by Louise Cleary on 21/10/2024

Europe

Great help with planning our trip and booking our flights …highly recommend for any travel arrangements 

Submitted by Judith & Noelene on 18/08/2024

As ever, reliable & thorough.

Thankyou Alan and Ginny for once again putting together our itinerary. Alan, I know that our trip was pretty heavy with continual movement and that you spent a lot of time researching which was appreciated.  You are the masters of taking The choice of using trains, especially scenic ones, as our main mode of transport was a good one as was choice of the Nordic countries, The Shetlands, Scotland, Switzerland and a few others in between a good mix. The flow from one to another worked well. Alan thankyou for introducing us to Trip Plans App. It was my security blanket. So easy to see when there was a travel change, to know that even when, for who know why, we had no WIFI I had the updated Trip Plans App to fall back on. Thankyou for the support given with up to date information, suggestions, thoroughness and reliability.  This stability made our whole trip flow and allowed us to relax and enjoy. Thankyou. See you next time.

Submitted by Donna & Peter Anderson on 12/08/2024

South Africa

A great tour. All went smoothly thanks to Alan. Alan was flexible with changes. Responded quickly and efficiently. Thank you.

Submitted by Rosemary Moten on 03/08/2024

Another great experience

My recent trip to South Africa was another great experience suggested, booked,  and totally organised by Please Yourself Travel. It’s the best way to ensure every detail is attended to, and I am absolutely confident I can travel stress free. 

Submitted by Lynne Moten on 03/08/2024

Bridgeys on Tour

We had a fabulous trip. Everything went according to your planning. Pickups and transfers from airport to hotel were great. Thanks to you we had nothing to worry about.  Your suggestion of Intrepid for touring Thailand and Vietnam was excellent. Intrepid were faultless im their organization and personnel. 

Submitted by Rob And Deb Bridge on 29/07/2024

Cuba Adventures Original 15 day tour

Very helpful and timely advise on hard to reach places at a competitive price.

Submitted by Resches Hefreshes on 15/07/2024

Highly Recommend

Having used Alan & Ginny twice before, for our travel to Cuba and Mexico, we are again thrilled with our recent holiday in Turkey. Their attention to details as well as the clients needs and preferences is excellent. They are happy to combine our preference for making our own bookings for some locations, with their organisation and recommendations for other parts of the country. We found the travel app they used to provide us with an itinerary to be excellent and a time saver, making life much easier "on the road".

Submitted by Robyn Scarf on 11/06/2024

Cuba, Mexico and Jamaica

We normally do our own travel planning and booking but knew we needed some advice for Cuba. After speaking to Alan I realised we had very similar views and ideas about travel so took the punt to let him do all the work. Our big 8 week trip of Jamaica, Mexico and Cuba is probably the best trip we have ever taken and I believe it's due to working with a travel agent for the first time in my life.  Thank you Alan and Ginny for organizing  a trip of a lifetime.....and we'll be back.

Submitted by Chris Mullane on 31/05/2024

A valuable personalised service on our first trip to Mexico

Alan and Ginny provided an incredibly valuable and personalised service to my wife and I on our recent trip to Mexico. This was our first time in Mexico and their current insights, previous travelling experiences in Central America and contacts lead to the construction of an exciting and varied itinerary that delivered everything it promised. The standout for us were the tour guides in each of the selected cities who spoke excellent English and were able to take us on more personalised and flexible tours. We highly recommend Alan and Ginny for any tours in Central America.

Submitted by Peter Le Huray on 30/05/2024

Knowledgeable, patient, helpful

We have used PTY for our last four holidays. They have always done an excellent job with all aspects of our holiday, from booking flights,  Choosing the best accommodation and activities. PTY are knowledgeable and incredibly helpful. We recommend them highly. It’s 10 stars from us.

Submitted by Joe & Sharon on 14/05/2024

Consummate travel agents

Please Yourself Travel take all the hard work out of making travel arrangements. They always deliver what we want and don’t try to upsell us things we don’t want. Highly recommended for your next overseas trip

Submitted by Darren Gladman on 17/03/2024

Reliable, friendly and efficient

We have been using Please Yourself Travel to help plan and book our overseas travel since 2017. As experienced independent travellers we  value the ideas and support that Alan and Ginny provide when we’re planning our next adventure. And although you always hope things will go smoothly while on holiday sometimes they don’t - like the time we were in the wrong place at the wrong time for both a hurricane and an earthquake. It’s moments like that, having them just an email away to help sort things out that, that make me grateful they’re on my side. I wouldn’t travel with anyone else. 

Submitted by Alison Cleary on 14/03/2024

Recommendation for Please yourself trael

Thank you Alan for all your help in making the idea of adding a week in Havana to our transatlantic crossing and Caribbean cruise recently. We really didn’t have any idea of the practical considerations and you guided us through the processes and booked flights and hotel. Your professionalism and excellent communication with us made everything happen even up to the last moment as we were waiting to fly back to Australia. Wish you and your family a happy and successful 2024.Regards Carl and Linda

Submitted by Linda And Carl on 02/01/2024

Europe/London

We have returned from our 14 week holiday in Europe and London. Our holiday was fantastic with our trip going smoothly apart from a couple of train delays which were minor in the scheme of things. We would like to thank and recommend Alan and Ginny Crocker of ‘Please Yourself Travel’ for assisting with our holiday and adding to the hassle free process. Please Yourself Travel used the ‘Trip Plans’ app which became our go to when away as it contained all the info of our trip at the click of a button. 

Submitted by Julie Brown on 26/11/2023

Understanding Greece

Please Yourself Travel put together a 10 day private tour of Greece to better understand its history and its culture towards the end of October.The tour was so was so complete, we're not likely to rush out and look at more 'historical rocks' or ruins for awhile.  We opted to have a driver  This is not the first time we have worked with Please Yourself Travel which is a compliment in itself, because we now know with confidence, they will listen to what we are wishing to achieve, modify it as and if required, tailor the nature of the tour perfectly and with amazingly diligent detail, ensure everything happens as it should.In summary, we can trust them!With the tours directly organised by Please Yourself Travel for us through 4 countries, they have all worked seamlessly and as planned!Could not recommend them highly enough and now other friends have also used them after being referred tby us Please Yourself Travel.

Submitted by Darian Stirzaker on 10/11/2023

Excellent Travel Agents

 Once again, the attention to detail is evident when organizing a holiday with Alan and Ginny Crocker. Quick responses to queries are always appreciated. The Trip Plans App was excellent, loaded with my itinerary, flight, accommodation, transfer and tours details. Not only did it reduce   paperwork I would have previously taken on a trip but provided easy, portable access to important information. I have recommended to friends to contact Please Yourself Travel, when considering travel planning.

Submitted by Trudie Bradley on 10/11/2023

New Zealand travels

Alan and Ginny provided a fantastic service to us when planning and booking our New Zealand travels. We have used their services before and they always respond to questions and concerns straight away and will happily follow up queries with tour companies when required. We will definitely be working with them when we next decide to travel. It is so much more reassuring knowing that they are there to help.

Submitted by Cecily Wright on 01/11/2023

Japan

Thoroughly enjoyed my time in Japan definitely a cultural experience.  The well planned and detailed itinerary all flowed as per the PYT app which is so much easier and convenient to have at your finger tips.  Thanks for organising another enjoyable holiday.  

Submitted by Michele Brett on 24/10/2023

Just Do It!

OK I am over 70 young!, confidence diminishing! So with PYTs help and advice I thought Just do it!   I give them Gold Stars for their service.  Every detail, booking updates,  information exceeded expectations!Can thoroughly recommend without any hesitation Alan and Ginny of Please Yourself Travel, (whether you are a Baby Boomer or younger) . And, I have a new found confidence, I guess that’s what travel does for you!Thank you so much PYT

Submitted by Dianne Culleney on 09/10/2023

Small and careful travel agents

With some general ideas of when and where our holiday could be, we were able to settle on flights and routes quickly. We used the flexibility to book some accomodation and short tours ourselves which were collated into an App that was managed by the agent. We would have preferred to have access to add our notes or bookings. We were confident these booking would be correct and had no problems and knew Alan or Ginny could be accessed quickly if needed. The style of land tour booked was fine but with early starts and quite busy schedules and this is common on many tours. We had an enjoyable time.

Submitted by Annabel Price on 21/09/2023

Top Travel Agent

We have used PYT a number of times now - Cuba, Canada, Alaska & next year Japan - & would highly recommend this Company to others, in fact we have! We are confident you will find them just as knowledgeable & efficient as we have over the years. 

Submitted by Graham & Julie Smith on 04/09/2023

Ginny & Alan have done it again

Seems like years ago we booked our Ghan holiday through PYT- covid got in the way.Alan was fantastic making sure we lost nothing then re booking everything including us wanting an upgrade.Well done guys & thanksRob & Sue

Submitted by Kemp on 11/08/2023

Thorough and attentive

Alan and Ginny provided a creative, informed and budget appropriate travel experience. It was an unusual itinerary and yet they managed a perfect way through. They were also on hand during the trip to answer any questions we had. Totally recommend them. It’s nice to have someone make the decisions for you. 

Submitted by Daniel Connell Artist. on 21/06/2023

Winter Melbourne Getaway

Thank you, Alan and Ginny for arranging our airline tickets and airport transfers for our recent long weekend in Victoria. Very efficient and quick response times.

Submitted by Trudie Bradley on 01/06/2023

Please Yourself Travel are excellent.

I have lost count of the number of trips & holidays Ginny & Alan at PYT have helped us with, but all have been fabulous.Being able to have an individualized holiday for us, is essential & Ginny & Alan go the extra yards to make sure we get what we are after.If you are after a holiday with a difference PYT will be perfect. 

Submitted by Rob & Sue on 22/05/2023

One-stop, full service, custom travel for an affordable price!

We're repeat customers and Alan is our go-to for putting together an international trip.  We always get great ideas, advice, and options, and can build a perfectly customized trip, including working within our budget.  It's a pleasure to work with Alan and no details are overlooked - he ensures everything is in place.  The travel app is SO handy to have all itinerary details in one place!  Friendly post-trip follow-up.  It's amazing to get this level of service for a very reasonable price!  Highly recommend!

Submitted by Leigh Maroney on 14/05/2023

Aspen Ski Trip

This is our third trip organised through Alan and Ginny and, as usual, all went exactly as planned. They really do their homework to get the best deals and to make sure everything is well organised.

Submitted by Neil Tappe on 09/03/2023

Business Flights

These guys did a fantastic job finding business seats for us that were not direct but a great price and worth the extra time . Quick response to our request 

Submitted by Linda Tappe on 09/03/2023

OUTSTANDING

Please Yourself Travel staff along with Cuban Adventures are absolutely OUTSTANDING in their quest to help you enjoy a wonderful holiday. They go above and beyond in assisting with any questions you have before your trip. Alan was exceptionally helpful and went out of his way to advise us with the myriad of questions we had, also contacting us out of hours when the need arose. Alan and Ginny are EXPERTS in their knowledge of everything Cuba, don't go anywhere else. Their customer service is BRILLIANT ! We will use them everytime we holiday. Thankyou again Please Yourself Travel

Submitted by Jody on 03/02/2023

Great travel agents for in depth research and experiences

Most agents are not really going to look into all of the details for you. The great thing about Alan and Ginny is that they are flexible in how they book (can be a hotel or Airbnb) and some parts of the experience I will book if it makes more sense, but they can also deliver the entire thing (organise everything if necessary). Enjoy working with them!

Submitted by Rob Raw on 18/01/2023

Value add service

Alan gave me a number of options to consider for my trip to Cuba, accommodating my budget and limitations. He definitely presented options I would have never thought of. In addition to this, he offered a value add to my stopover in Mexico City, which saved me time and money. I highly recommend Please Yourself Travel for your travel needs.

Submitted by Megan on 14/01/2023

Highly Recommend

Alan and Ginny organized a tour of Cuba and an awesome experience in Jamaica. Their knowledge of the Caribbean and Mexico made our holiday so much easier than it might have been! Everything went smoothly and we had a great holiday. We will be using their services again and highly recommend them to anyone traveling in that region

Submitted by Jillian Brandon on 20/12/2022

Great travel agents

I have been using Alan and Ginny as my travel agents for the last 5 years or so. They are highly professional, friendly and go the extra mile for their clients.  My husband and I are adventurous travellers which is something that Alan and Ginny understand and appreciate - they work closely with us to make sure we have the types of holidays we want. When we needed to cut a holiday short due to a hurricane in 2017 they worked extra hard to make sure we got on flights and got home safely - I've never used anyone else since.

Submitted by Alison Cleary on 13/12/2022

Please Yourself Travel provides the entire package

Alan Crocker of Please Yourself Travel was extremely helpful every step of the way in preparing for our trip to Cuba.  He assisted with airline tickets, tour arrangements and additional nights in Havana. The information he provided in advance of our trip was very helpful and always timely. He was very responsive to all our questions throughout the process. I would definitely recommend Please Yourself Travel.

Submitted by Deb on 22/11/2022

Caucasus Discovery

Once again, a wonderful experience with the help of Please Yourself Travel. Over 2.5 year delay due to COVID, 4 of us have just returned from an amazing private tour 'Caucasus Discovery', a combination of a 3 country tour of Azerbaijan, Georgia and Armenia. Each country was unique, as were our welcoming, knowledgeable, friendly guides. We also complement our drivers, so important for keeping us safe throughout the tour. We all agreed this trip was quite special, even for experienced travellers. Not only was there good food and accommodation but it was a completely new travel and learning escapade. We enjoyed many scenic sights, most with cultural significance. At times an emotional rollercoaster. Myself feeling empathy for the people of such diverse cultures in our world today. Most of our travel time was great fun shared with our guides and drivers. A travel adventure not to be missed. Thank you to Alan and also Iman from Snow Leopard Tours for help and understanding RE COVID

Submitted by Rob, Rosalie, John & Wendy on 03/11/2022

Africa and India

We have used the services of Please Yourself Travel on a number of occasions but the biggest and most complicated trips were to India in 2020 and Africa in 2022Both trips were excellently planned and organised, Africa was almost gruelling to get over the line with various disruptions and delays but our travel agents persevered and the end result was very rewarding. Alan was excellent to deal with, went out of his way to get the best available arrangements in place and was willing to be flexible to our ideas and preferences whilst keeping costs reasonably contained.We would recommend this travel agency to anyone seeking a customised trip to areas that they service.

Submitted by David on 04/10/2022

5 weeks in Africa

This trip was planned and paid for before Covid and then delayed for 2 years. Alan kept us updated over this period and when we finally traveled everything ran like clockwork. Our tour was handled by three different tour groups due to the number of areas we visited and none were disappointing. We are working with Alan on our next trip and already he he has worked hard finding a great price for business fares.

Submitted by Linda on 27/09/2022

Kalkaringi and Ningaloo Reef

Once again Alan and Ginny managed our trip with faultless efficiency. We have used PYT for all of our overseas and interstate travel and always felt comfortable with the arrangements. They know what we are interested in and suggested this tour for us and it was great - even if challenging. The “Trip Plans” link proved helpful as a communication tool and had all of the booking arrangements in one site. This saved the need to print itineraries and flight details, helpful at the airport check-in counter. A great tool.

Submitted by Jeff Stratfold on 25/07/2022

Fiji Family Escape

A huge thank you to Alan and Ginny for arranging a special week away for our family to Malolo Island (Musket Cove Island Resort) in Fiji.   Great planning made every step of the way easy to handle and helped make the trip a relaxing and enjoyable experience.

Submitted by Peter Sexton on 25/07/2022

Excellent all round service

Whenever I book with Please Yourself Travel, I know I can relax. Attention to detail is amazing and knowledge of products is vast.I have used PYT for individual and group bookings. Follow up is consistent and whenever I have had to change details I have been able to make contact and leave the rest to Alan and Virginia. I can thoroughly recommend all aspects of what PYT offers. 

Submitted by Lynne Moten on 04/07/2022

Great Resource for your Travel itinerary

Alan & Ginny are great allies to have when you're trying to build an itinerary.They also have a wealth of experience on which they can draw and can find options that are hard to find.Great personalised service!

Submitted by Glynn Mitchell (sunshine Coast) on 30/06/2022

Terrific help for Mexico first timers

Alan and Ginny organised a three week trip to Mexico for us in November-December 2019. While we usually book our own travel directly it was our first time there, and we were immensely grateful for Alan's help in designing the trip in terms both of efficiency and of curating the experiences, as well as managing any language issues in booking. The high point of our trip was the 8 days we spent driving from Chiapas to the Yucutan with Damian Alvarez, a guide with 9 years experience in archeology as well as a wealth of information on local culture and communities. Alex, our guide for several outings in Merida, was also excellent: PYT's ability to find good guides is one of the key reasons we will definitely work with them again on similar trips. That said, we were also very happy with the accomodation Alan recommended to us, and impressed with his interest in learning about places friends had recommended to us. PYT were very responsive and we felt they understood our wishes: five stars. 

Submitted by Sue Mathews on 08/01/2022

Amazing Service!

Alan & Ginny met with the 3 of us & put together a plan to incorporate everything we wanted to do & see in South America. Not an easy task. Sadly Covid meant we couldn't travel but Alan spent many hours over many months helping get refunds & vouchers. Over & above especially as he wasn't receiving anything from our trip. My family & I could not speak more highly of the professional, friendly & understanding service we received Please Yourself Travel & highly recommend it to future travellers. 

Submitted by Lulu Lunn on 05/01/2022

Very friendly, efficient and fast acting agents

We booked trip to US and Cuba with Gin and Alan. They were able to find us the cheapest flights. They went well beyond any other travel agent we booked with before, to find us best deals, connection etc. They are very knowledgeable about anything to do with travel and well travelled themselves. 

Submitted by Iwona on 04/01/2022

TASMANIA SUGGESTIONS

Al from PYT travel has made some excellent suggestions to us for accommodation and activities like the Maria Island Cruise which was excellent. His assistance was efficient and prompt. Thank you. Lina Rogers

Submitted by Lina on 23/11/2021

Travel Experts

As a solo traveler I have used PYT on several occasions for international holidays.   They take time and care to understand your needs and interests and work diligently to find the right destinations, accommodation and tours to meet your needs.  Constantly liaise with you in the planning process and nothing is too much trouble.  This is not the kind of service I have found offered by most corporate travel agents.   Their service, knowledge and professionalism to create an amazing holiday takes the time and hassle away from doing it yourself.

Submitted by Michele Brett on 23/11/2021

Great customer service provided with good humnour and patience

We started to use the services of Please Yourself Travel in December, 2019, just before COVID-19 hit the world. Alan has worked tirelessly, with good humour and patience during this time to secure credits, then later refunds, for our planned 2020 trip to Mexico and Cuba. He gave advice on negotiating claiming on travel insurance in the COVID era when I ended up in hospital during the March 2020 lockdown, which would have ended the Cuba dream trip anyway, but made more difficult by companies giving automatic credits. Nothing has been too much trouble for Alan to handle. We're looking forward to booking our NZ travel in 2022 with him.

Submitted by Couple on 02/11/2021

India - What a superb private tour

In Jan 2021, we visited India for 3 weeks with 2 good friends and WOW, what a trip we had.  Please Yourself Travel (PYT) using their contacts in India ,designed a specific itinerary involving private vehicles, drivers and guides in various locations, accomodation and flights.  We had tried other tour companies but could never get the right combination of destinations we sought but PYT designed our personal itinerary and at a much better price ie. we got much more for less!  Everything went very smoothly and what we really enjoyed were the constant checks by the local company ensuring everything was going well using mobile their SIM and free data/call allowance for this and personal use.  India can be a confronting destination but at no stage did we ever feel at risk, quite the contrary it seemed like being part of a larger family.  We loved India, its people and very rich culture we got very close to compared to being on a bus with others.  Great trip and very well done PYT

Submitted by Darian Stirzaker on 29/10/2021

Please Yourself Travel….. Says it all.

We always liked to plan our own travel so when I heard Alan’s interview regarding Cuba I listened carefully. After contacting Alan 5 of us travelled to Cuba. Alan even arranged our flight from USA to Cuba not easily done. 8 years later Please Yourself Travel is still a large part of our travel plans, including private tours with friends. Alan has always willingly listened with enthusiasm to our travel requirements and combine them along with his bookings. Troubled times came with COVID but Alan has been honest, more than fair and performed with endless energy. We look forward to our future travel with PLEASE YOURSELF TRAVEL.

Submitted by John & Wendy on 27/10/2021

Hassle-free travel !

We have used PYT since its inception and can highly recommend  it. Alan's  attention to detail has ensured hassle free travelling which is important  when in  foreign countries. He was also amazing in getting  refunds from a trip cancelled during Covid lockdown. 

Submitted by J And T Sexton on 27/10/2021

Confidence with using PYT

Alan and Ginny have a great knowledge of all things travel. Their knowledge includes not just the usual tourist destinations but the sights/destinations not known or travelled by many. We have full confidence in getting a well planned and personally tailored holiday when using PYT. Thanks Alan and Ginny. 

Submitted by Julie on 24/10/2021

Honest and transparent

We have used Please Yourself Travel for both bookings and advice. Then Covid hit all our travel plans. During this time  Alan scrupulously secured refunds from international bookings and passed them all on promptly. Since Covid, he has kept in touch with regular emails, travel tips, and many travel ideas, we look forward to working with Alan again in the future. 

Submitted by Chris And Maurine Gulland on 22/10/2021

Thorough Efficient and Personalised Service

We have been clients of PYT for a number of years because they provide exceptional travel advice tailored to our needs on a personal basis.. we rely on their expertise/advice based on what we want to do…not what other agencies want us to do or think we should do..exceptional service at reasonable rates

Submitted by Hayden & Nita Hill on 21/10/2021