Submitted by Lynette McConchie on 28/10/2023
Currently on a 5 week whirlwind Europe trip and the organisation Mel put into this trip was phenomenal. Everything has run smoothly as my daughter and I navigated London, Greece, Italy and Paris. Highly recommend this service so much I've booked more trips coming up.
Melanie Carter has been helping us with our travel bookings and advice since 2017. Melanie is always professional, she is up to date, knowledgeable and articulate with her work. Melanie also listens and is perceptive of our travel requirements, no matter how crazy they may be. More importantly Melanie has been sensitive to meeting our needs when unfortunate situations have arisen that could not have been pre-empted, and travel arrangements have had to be changed or even cancelled. Melanie has always put in valuable time to find the best solutions for us. I can highly recommend Melanie Carter, as an outstanding travel consultant who is committed to ensuring your travel needs are met.
Submitted by Margaret Van Est on 15/07/2024
What a fabulous holiday we had, we were so pleased with how smoothly everything went, the hotels were always in the best position and were of a high standard. Just perfect
Submitted by Sam And Todd Ireland on 26/06/2024
We booked our Family Bali Holiday through Melaine at Travel Managers. Mel's service and recommendations were second to none and we truly appreciated her expert opinion on a country that we had never been to previously. We had the best holiday and stayed in the best resort. I highly recommend that you book your next holiday through Mel. Thank you
Submitted by Natalie on 19/06/2024
I would highly recommend Melanie for planning and booking your next trip. Melanie recently assisted us to plan and book our family Disneyland adventure and she did not disappoint! Every detail was thought through and she went above and beyond even calling our transfer company to organise a replacement when our flights were cancelled at the last minute. She is absolutely fantastic at what she does!
Submitted by Sara Houghton on 06/02/2024
As someone that has never cruised before, Melanie Carter made everything a breeze. Great communication, advice and tips made the whole experience amazing. I will never book another holiday without Melanie.
Submitted by Leah on 30/01/2024
Melanie recommended a Virgin Cruise package to us last year. My partner and I were reluctant at first, as we weren't sure what to expect. 5x days later, we returned after one of the best holiday experiences of our life. Amazing deal and a holiday perfectly tailored to us. FIVE STARS!!
Submitted by Ash Thomsen on 28/01/2024
This was our first time on a cruise and it was fabulous! Great food, fun shows and lots to do if you want to or just relax and soak it all in. Thanks to Melanie Carter for booking it for us and answering our multitude of questions! Will definitely be booking another trip and get some friends on board as well!
Submitted by Josie Formichelli on 28/01/2024
We had a fabulous family holiday in Singapore, Mel took care of our flights, hotels and transfers and was available at short notice to sort out a small booking adjustment on our final day. She took all the stress and hassle out of planning our trip and we all had a wonderful time, thanks Mel!
Submitted by Zoe R on 15/01/2024
Melanie has organised all of my immediate and extended family holidays for many years now and every single one has been perfect. She takes the time to know exactly the type of holiday that suits everyone, she is meticulous in planning and the best part of going on a holiday organised by Melanie is that I don't have to think about a single thing. She has already done all of that for me.....so I just get to concentrate on enjoying the amazing destinations and the time with my family.
Submitted by Martine Oglethorpe on 30/10/2023
In September 2022 I went on a holiday to the Northern lights all booked by Melanie. During my long flight from Singapore to Helsinki I had a minor medical incident and unfortunately the policy of Finnair (and I think all airlines) if there is a medical incident, land at the nearest airport and offload the passenger. I finished in Baku, Azerbaijan in the early hours of the morning. I notified Melanie as soon as I could and, even although she was heading for Spain within the next couple of days herself, Melanie had me on a flight to Heathrow, overnight accommodation at the airport, and an ongoing flight to Oslo the next day to catch up to my tour. This was all mainly caused by the delay of a Virgin flight by 10 hours out of Melbourne during the period when airline flight cancellations/delays were rampant. Melanie even had the knowledge to think ahead and suggested I fly over 1 day earlier to Oslo which I did and basically was able to catch up with my group.Thank you Melanie.
Submitted by Barry Mole on 28/10/2023
A travel agent is so much more than just the person who books the flights and hotel. Melanie completely gets that! From the pre trip organising and booking, to helping plan the most perfect itinerary, to stepping in when things go wrong (Covid anyone?) even those last minute flight unavoidable flight cancellations. She is always just a call away from getting the trip back on track! She puts as much love and care into booking the perfect trips for her clients as she would for her own family. I couldn’t recommend her highly enough. All the awards and accolades that have come her way over the years are so deserved. I would never go anywhere else and have recommended her to everyone I know.
Submitted by Crista Lyon on 27/10/2023
Melanie Carter has been great as our travel agent. She is professional, knowledgeable, responsive and I highly recommend her.Our trip to the Middle East has just been cancelled due to the security situation there and Melanie has gone above and beyond to ensure we receive a full refund. This is the reason I use a travel agent - when things go pear-shaped they are there for you.
Submitted by Julie Stewart on 26/10/2023
We sought after a European holiday, originally a Trafalgar tour, but that didn’t work out. Mel then helped us organize our own trip, from the airfares to the land itinerary to airport transfers. I didn’t have to do a thing! We spent time in London, Paris, Rome and country Italy and it all went smooth sailing. Mel had booked tours for us, from Harry Potter Studios to Disneyland, Eiffel Tower Summit Tour, Vatican City, to name a few. The accommodation she organised was also all spot on. To top it off, there was an App to access all the vouchers so it was all very easy and accessible. Look no further to Mel when you want to organize your own holiday as she made ours such a memorable one!!
Submitted by Julie Hong on 02/10/2023
I cannot recommend Melanie enough! Â She is currently organising our third family holiday and there is no way we could do it without her! Â Melanie is so knowledgeable about all aspects of travel and thinks of all the minute details that we would have missed ourselves. Â Her attention to detail means that our holidays have gone perfectly to plan and we always marvel at the way she plans for things that would not have occurred to us until we arrived.
Our most recent holiday in Vanuatu was spectacular, Melanie helped us find the perfect accommodation that met all of our family's needs and she organised our flights and transfers too. Â We are excited for our upcoming European holiday and feel confident that all is taken care of thanks to her!
Melanie is cheerful and friendly and nothing is ever too much trouble for her. Â We will be using her services for all future holidays without a doubt!
Submitted by Trish Brimelow on 02/08/2023
Mel has always provided great services and support when booking our trips.For our most recent trip to Europe she was able to help us create an amazing itinerary and everything went smoothly, we even got a room upgrade. The only issue we had was some lost luggage and Mel was available to help us with some tips and advice while we were away. The holiday was perfect and am super grateful for Mel’s help along the way!
Submitted by Chelsea on 01/08/2023
I came into an unexpected inheritance last year and wanted to take my family on a holiday to Fiji. I didn’t know where to start planning. A friend recommended Mel Carter and she was truly amazing.Having been to Fiji, i think I recall she said 16 times, she was an expert and Mel obviously loved the country and the people.Mel discussed our needs and made the whole process so easy; giving advice on where to stay to suit our family of 9; and always answering any queries promptly - and I did have a few along they way. Mel was always very patient and knowledgeable.My daughters, their husbands and the 4 grandchildren aged 2, 4, and 2 x 6 year olds, and myself had the most relaxing, enjoyable holiday at the Shangri-la - the adults all admitting they had never returned from a holiday so relaxed.Many thanks to Mel. An absolute professional who I have no hesitation in recommending should you need you need a knowledgeable and professional travel agent.
Submitted by Anne Dros on 06/02/2023
Very thankful to have found Melanie to assist us with our family holiday to NZ.Gave Mel a general idea of what we wanted and she presented us with a detailed plan with heaps of suggestions and alternatives which allowed us to have a fantastic 10 night holiday.Always available to answer any questions we had given the holiday planning novices we were.Would not hesitate to use her services again. Do yourself a favour and get in contact with Melanie.
Submitted by Paul on 21/12/2022
Mel went above and beyond regarding our trip. Throughout the challenges of covid, she kept in touch and amended our trip details twice - ensuring we still got an amazing deal which fitted our needs and most importantly finally got us to Fiji! She exceeded our expectations and we would happily recommend her to anyone.
Submitted by Sarah on 03/05/2022
Just chatting to Melanie about some of her travels has me ready to start planning my next trip.She has extensive travel experience and industry knowledge, she is super friendly and happy to give you travel ideas if you get stuck. She is available for advice and all those little things you may not think about before booking an adventure. Having a travel agent has allowed me to be fully immersed in the best parts of travel.Melanie planned my entire honeymoon, which is a god send for any couple planning a wedding!She has saved me from countless hours on the internet trying to find the right hotel or tour package.I am so looking forward to planning my next trip with Melanie. I’m thinking a Daintree Rainforest and Great Barrier Reef adventure, then Japan or back to Paris?Thankyou Melanie, you are a star!
Submitted by Renee Waters on 22/10/2021
Melanie has planned numerous holidays for our family with the most amazing one being our trip to Africa. Her thorough research and detailed planning ensured that everything was organised for us so all we had to do was enjoy this once in a lifetime experience. She was a pleasure to deal with.
Submitted by Sam Ireland on 22/10/2021
I had Mel book my girls trip to Bali and all I can say was OMG, the resort was amazing it was actually like the pictures.Mel went above and beyond making this trip a holiday to remember, she organised our massages, tours and even a lovely birthday cake was waiting for us upon arrival, it was a special moment.Cannot wait to book again with Mel and her wealth of travel knowledge plus she has the best personality.Highly recommend
Submitted by Karen Moraitis on 21/10/2021
We have had Melanie organise our family holidays and she is truly amazing. She thinks of everything and have never had a problem even when going to several different places in the one holiday. We have had some good travel agents but have to say she is at the top of the list. We would highly recommend her if you want a stress free holiday organised.
Submitted by Roslyn Ireland on 21/10/2021
Melanie helped me book my much needed holiday, (obviously pre pandemic!) her attention to detail was amazing, she thought of things that hadn't even crossed my mind, and was available to be contacted when I was on location without hesitation (as i forgot some of my paperwork) I cannot recommend Melanie enough to plan your next holiday, and Ill be sure to reach out to her once the borders are opened and I can head back to a much needed tropic location!
Submitted by Dina Karamaloudis on 21/10/2021
I have used Melanie for all my travel over the past 6 or 7 years for both my immediate family travel as well as larger extended family trips of up to 14 people. She has always been so amazing at knowing exactly what our family wants and has helped us create some of the greatest memories. A highlight was a trip she organsised for us to South Africa which was absolutely seemless in all of the trips, flights, people meeting us for day trips and all of our connections never missed a beat. It was so wonderful knowing we had nothing to take care of except enjoying ourselves. Melanie is passionate about her work, she has such extensive knowledge of all travel destinations, pays so much attention to detail, takes time to understand exactly what you want and I couldn't recommend her more highly. And in the words of my 17 year old nephew "Wow that Melanie always comes through with the goods doesnt she?" Thank you and we look forward to many more trips in the future!
Submitted by Martine Oglethorpe on 21/10/2021
Melanie has been our go to for all things travel related for years. She is by far the most dedicated travel professional there is. Her guidance and advice always focuses on us as individual people, rather than some standard cut and paste approach like other companies do. She put so much time and energy into planning our perfect trips, really ensuring it’s perfection for us. When covid hit and our European holiday had to be cancelled she spent over a year fighting for our credits and refunds for us. Long after any other agent would have thrown in the towel. She is fabulous and we can’t recommend her highly enough to all of our friends and family.
Submitted by Crista Lyon on 21/10/2021
