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Liane Malone Reviews

Submitted by Tim And Vicki on 02/01/2024

Family reunion trip

Overall Rating
Service
Responsiveness
Expertise
Communication

Liane was given a list of places and dates that we needed to be from Perth to the west coast of America travel across the USA with multiple stops and stay overs then a cruise in the Gulf of Mexico and we couldn’t have asked for a better agent. She gave us options of were to visit what to see and a list of cruises that suited us all within our budget. Liane also advised us on insurance which we needed in Miami. We will definitely be using Liane for our next adventure her professional experience and knowledge made our holiday one to remember 

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Best travel agent ever

This lady is simply the best, most helpful, most patient and I can’t recommend her highly enough. My trip was fated from start to finish, thru no fault of hers, ending with me in hospital the night before departure, she then proceeded to get me a full refund in a timely manner.

Submitted by Linda Foskett on 18/11/2024

Holiday bookings

Liane is very experienced and professional in this area. Her knowledge is vast and nothing is too much trouble for her to make your holiday a great holiday. Goes out of her way to help in preparations for your holiday travels to where ever you are wanting to go.

Submitted by Kerrie on 16/11/2024

2nd trip

Liane has organised 2 complicated international journeys for me this year with efficiency and professionalism and very little effort on my part. These trips have been, thanks to Liane, absolutely stress free for me and gone without a hitch. You just cant beat an expert and she is one, Thanks Liane see you next time. Trevor

Submitted by Trevor Bartram on 04/11/2024

Super easy process

We booked two cabins for a Royal Caribbean cruise through Liane. She spent time getting us cabins side by side at the best spot on the ship for our small family. We can’t wait to head away in Feb! 

Submitted by Ayla Smith on 24/10/2024

Excellent service

Liane undestood very well what I wanted for my holidays and she chose the best place and location for us.

Submitted by Cecilia on 17/10/2024

Amazing!

We cannot thank Liane enough for all the time and effort she put into organising our recent and rather busy, 7-week trip to Europe. Liane suggested so many great places to stay and always managed to get us a cheaper price. The castle with the four-poster bed was a real stand out!! Liane helped us to choose exactly the right river cruise company for our needs and we couldn't have been happier with our tour through Germany. She was always so friendly and extremely professional - even when I must have been very annoying!! Thanks Liane - you were amazing!  :-)   

Submitted by Michelle Varley on 15/10/2024

Kuala Lumur and Langkawi

I recently had the pleasure of working with Liane to plan an unforgettable trip to Kuala Lumpur and Langkawi, and I can’t recommend her highly enough! From our first conversation, Liane took the time to understand my preferences and interests. Liane organised a comfortable and convenient hotel in the city that worked well for our family of 4. Langkawi was a dream come true. The accommodation at Berjaya Resort was fantastic, offering both comfort and stunning views. Throughout the planning process, Liane was incredibly responsive and attentive, answering all my questions and making adjustments as needed. Her insights and tips really enhanced our experience. Overall, our trip was seamless and filled with amazing memories, all thanks to the hard work and dedication of Liane. If you’re looking for a travel agent who goes above and beyond, look no further! I’ll definitely be returning for my next adventure!

Submitted by Emma Meyn on 10/10/2024

Second time booking!

I have booked with Liane twice this year and very happy with the service she provided.  She was so thorough making sure we got the room arrangements we needed and following up with the hotel etc. Recommend Liane’s services :)

Submitted by Jen on 08/10/2024

Gili’s holiday

Liane has been fantastic for us, I called Liane asking help on booking a trip to the Gili Islands, she booked an amazing trip for us with outstanding accommodation and all flight and boat service, including pick up and drop off. I couldn’t recommend her more highly. I give Liane a 12/10 she is simply amazing ⭐️

Submitted by Sabrina on 06/10/2024

Liane provides customer support

I was at the airport and Virgin airlines asked me to pay an additional $170 for my suitcase. A fee I would have to pay again on my return flight home. I knew this was not correct, but the Virgin staff member in-charge confirmed I had to make this payment. I phoned Liane who answered my call straight away. She spoke to the Virgin airlines staff and sorted it all out. I did not have to make any additional suitcase payments. Without Liane's support and her ability to communicate with Virgin airlines (they were not listening to me) I would have had to pay those (unexpected) baggage costs. Not only that, I had a window seat booked. However, when I got to the airport they told me there were no window seats left. After talking to Liane, the staff miraculously had a window seat available for me ! Without Liane's help and support, this would have been a terrible, and expensive flight for me. Thank you Liane.         

Submitted by Josephine Perrie on 04/10/2024

Knowledgeable

I was grateful for Liane's expertise. She saved me hours and hours of scrolling through the internet, and I was scared of ending up on scam websites. It gave us peace of mind to know that a professional travel agent was looking after our holiday needs. The itinerary Liane came up with was absolutely great. She booked fab hotels and met our budget needs. When we were overseas and came across an issue with the car hire company, Liane was able to give us the information we needed that not only helped us, but saved us money too, which we appreciated. Liane can be busy due to her high demand, and couldn't always get back to me straight away, but she always got back to me as soon as she could. I have arranged to connect with Liane again to book our next holiday with her. Thank you Liane. Happy with how she looks after us. 

Submitted by Josephine Perrie on 19/09/2024

Bali and Komodo

Liane was marvellous despite my dithering and changes, would highly recommend her!

Submitted by Linda Foskett on 15/08/2024

Liane is so caring and efficient

Thank you so much Liane. My holiday didn’t work out as planned because of circumstances that were out of my control but from start to finish my interaction with you was fantastic. I can’t wait to travel in the future and I will definitely be using your services.

Submitted by Jasmin on 31/07/2024

Fantastic service !

Liane assisted us with our current family trip to Europe and I loved her enthusiasm for our trip. She had great suggestions and her hotel selections (Paris, Annecy, Lauterbrunnen, Vernazza and Bologna) were perfect! I only wish we’d booked more through her. Very grateful!!

Submitted by Justine on 16/07/2024

Excellent travel agent

We have just returned from our holiday to Italy and Switzerland and would like to highly recommend Liane. She was very professional in her job and when helping us plan our trip she suggested numerous options which greatly enhanced our holiday. Liane always went out of her way to help us with any issues we had in preparation for our holiday. Thank you Liane we had a great time and we will be using your services in the future.

Submitted by Trevor And Dale James on 27/05/2024

Portugal

Thanks for organising the wonderful Portugal leg of our holiday. Everything went exactly according to plan, from flights, being collected at airport, accommodation and Sintra tour. We also appreciated your check-ins while we were there. Highly recommend Liane to all travellers.. Next stop Ireland.

Submitted by Kaye And Raelene on 15/05/2024

Incredibly Patient and Helpful

We changed plans multiple times and Liane was extremely helpful, understanding and patient. 

Submitted by Custom Homes on 29/04/2024

Round the world

Second booking with Liane and great service  again. How she sorts all these complicated flights is beyond me (round the world trip with 6 stops) 

Submitted by Trevor on 12/04/2024

Service

Quick response with accurate information 

Submitted by Trevor on 29/03/2024

Honeymoon

Liane organised our honeymoon in Africa which was amazing! Our booking included 10 flights and 6 different accomodation bookings across the 2 weeks we were away, which had to be coordinated through different safari companies. Liane was there to assist us through some changes to our itinerary along the way to ensure our travels went smoothly. We wouldn’t hesitate to recommend Liane as your travel agent! 

Submitted by Danielle on 25/03/2024

Sports trip to Auckland

My family had to organise a trip to Auckland NZ as my daughter was representing Australia for a Junior Indoor Netball Comp. Liane was very helpful in providing information about hotels, accommodation, and flights! One less thing I had to worry about as Liane took care of our needs professionally and efficiently. Highly recommend Liane to help with any travel bookings!Thanks a milliion - appreciate your efforts!

Submitted by Shakira Berryman on 16/03/2024

Wonderful travel agent!

Liane has been so helpful and informative helping me with my travel itinerary and bookings. I was becoming quite stressed trying to do it myself so it was lovely to hand that stress over to someone else who knows the travel industry.  I also love the personal in home visit where you can sit and chat about the different options and not have other customers around you.Thanks Liane, will recommend you to friends and family!

Submitted by Lynne Bowes on 27/02/2024

Travel booking

Very helpful in finding accommodation at location which very booked and expensive- solution that works well and great price considering the peak season and relatively short notice

Submitted by Lesley on 12/02/2024

Most helpful and understanding travel agent

So grateful to have been pointed in the direction of Liane for travel advice and booking. Most helpful and understanding, fuss free booking with an extremely time efficient and polite phone manner. Very grateful for your services and how effortlessly you took into consideration my requests and made it all happen so smoothlyThankyou Liane  

Submitted by Elle Bradley on 05/02/2024

5 Star Service

Liane is super friendly, easy to deal with and has a wealth of travel knowledge. I have followed Liane from Flight Centre to Global Travel and wouldn't use any other agent! 5 Stars all the way for this girl!! :)

Submitted by Bev on 31/01/2024

Excellent advice!

Liane was recommended to us through a friend. I reached out to Liane and received a quick response. I was able to make an appointment at a suitable time, meeting at our home. Liane was just lovely from the moment she stepped through the front door and I felt very comfortable with Liane immediately. We then talked about our plans and Liane helped guide us through our decisions with flights and accommodation, whilst also allowing us to make choices that were suitable for us. In very quick time our plans were mapped out and we felt very comfortable and confident to proceed with the bookings. The payment method choices were convenient and easy and we received the receipt the following day.Liane is professional, knowledgeable, efficient and a pleasure to deal with, thank you so much for making this dream trip a reality. We will most certainly be contacting Liane for all our future travel plans.

Submitted by Denise And Paul on 01/01/2024

Amazing Liane

Liane organised our amazing African adventure - a truely memorable trip everything was smooth sailing. We have been fortunate to have Liane to do many of our bookings -  always outstanding thank you Liane from these old timers  Fiona and Peter Whitefoot 

Submitted by Fiona Whitefoot on 30/12/2023

Outstanding service

I had an outstanding experience working with Liane, she was extremely knowledgeable, responsive, and attentive to my travel needs. Liane  expertise and personalized service is top class. She can take care of all the details and provided excellent recommendations. I highly recommend Liane for anyone seeking a reliable and exceptional travel agent.5 Star service!!

Submitted by Fede on 28/11/2023

Great!

Liane was helpful and quick to respond.

Submitted by Jen on 18/11/2023

My Europe River Cruise

The cruise from Budapest to Amsterdam was faultless thanks to Liane and her expertise and professionalism in organising such a great holiday on one of APT Luxury River Cruises. From start to finish the whole holiday experience ran smoothly without a hiccup, which enabled me to concentrate on having the best time without any worrying moments. I highly recommend Liane to organise all your holiday needs.

Submitted by David Low on 18/11/2023

The best agent ever!!

Liane has booked me over 6 holidays in the past 2 years and we have never had one issue! Everything has been so smooth. She always recommends amazing extras we forget to think about. The hotels have been spot on and if we ever have any issues she always has been contactable over phone message any time of the day. Look forward to many more holidays! 

Submitted by Frankii on 27/10/2023

Charming and efficient

Liane is a very knowledgeable person regarding travel requirements, she is very easy to deal with and does find you the best deals. Worth a call to her you won’t be disappointed.

Submitted by Danny on 22/10/2023

Excellent Service

Liane has booked several trips/holidays  for us, always spot on, she has great recommendations because she has travelled so much.We've never had an issue with a booking, she s a very friendly and efficient  person and nothing is to much trouble

Submitted by Trevor Bartram on 22/10/2023

Excellent work Liane!

Had a great flight to England with Qatar Airlines, mostly thanks to your excellent service and going the extra mile to get me terrific seating all the way! Thanks for all your help and I’ll definitely contact you to arrange my next trip.Five stars from me!✈️

Submitted by Nicholas Stockwell on 16/10/2023

Liane Malone - Travel Agent Extraordinaire

Liane has been a very professional and friendly agent to deal with. We were so impressed with her speedy replies to our endless queries, and her patience in dealing with 4 ladies with varying likes and dislikes. I can tell she loves her job and helping people to find their perfect holiday. Thank you Liane for your many, many suggestions and for being such a joy to deal with. 

Submitted by Cheri Harris on 25/09/2023

Vietnam Trip

Just arrived back from Hanoi & Da Nang.  Had a great time lots to do and see!! Liane found us good flights great hotels and organised our tours for us.  We had to relax knowing it was all done.  Can't recommend Liane highly enough such a great help with ideas.

Submitted by Joyce Eadon on 24/09/2023

Vietnam Holiday

We gave Liane a brief of what we wanted, she gave us more... booked fabulous hotels, arranged our excursions and got us great flights all at a great price!!

Submitted by Joyce Eadon on 12/09/2023

Travel Agent

Liane was very professional in all aspects of finding and booking my two holidays, including the much needed and appropriate travel insurance.  Liane has a great attitude and will go the extra mile to make sure your trip is stress free, which just leaves you to count the days down before your holiday starts.It goes without saying that Liane will be my Travel Agent from here on in.

Submitted by David on 11/09/2023