Submitted by Sara on 10/11/2021
Briony organised a last minute family holiday to the Gold Coast for myself and my two boys. She knew exactly where we should stay and what we should do, so I didn’t have to think through any of the details (I’m time poor so this was high priority). On top of that, her quote came in considerably lower than what I could organise myself, plus she dealt with all the details and bookings promptly. Cannot fault her service.
Have recently returned from our first cruise , all of it organised by Briony . Everything was first class, every tiny issue was addressed and solved by Briony and we can never thank her enough. This is our third trip through her company and can't wait for our next. We would never trust anyone else as much as Briony and cannot recommend her enough. Thank you so much Tina and Paul g
Submitted by Paul Grant on 06/02/2024
Briony is a delight to work with on our travel plans. She helped us with our trip to Europe last year and to the Americas this year.Once everything is finalised, Briony provides us with an app for our iPhone which has been fabulous. The app has the full itinerary with flights, hotels, car hire, tours, insurance, etc. Everything about the trip is included, plus pdf's for any additional information and the like. We found it so very helpful. Briony is very much a people person and so interested in what you plan to see and do. She seeks out suitable accommodation, flights, layovers, plus getting to know you personally, to understand your likes & dislikes. Hence her objective to get the best outcome for a pleasurable trip. We are now planning our 2024 trip with Briony. It's nice to have someone to bounce ideas off and obtain a professional second opinion.We have recommended Briony to a number of friends as we have confidence in her providing travel knowledge supported by experience.
Submitted by Neil Cotton on 08/09/2023
Like to say tht on the trip we did in June/July you did a great job. Then when i was unwell & had to come back to Melbourne you arranged for me straight away & again did a great job for me Briony.Thank you again
Submitted by Christine Morgan on 10/08/2023
Briony's knowledge and expertise are honestly second to none. Her passion for travel and ensuring that your holiday is perfect for you is exactly what one needs in a travel agent. I have booked my travel through Briony for many years and will continue to do so. I continue to recommend Briony to family and friends.
Submitted by Marina B on 15/11/2021
I’ve booked many holidays over the last 14 years through Briony owner of Tailored Travel and Cruise. Her eye for detail is amazing always taking extra time to make sure you get the most out of your holidays.
Submitted by Margaret Lugg on 11/11/2021
Briony, has been our family Travel Adviser/ Agent for the past 15 years. Our family was her first client. Our inaugural holiday was for 14 family members to travel to Hong Kong. Briony arranged all flights, accommodations and tours. Since then Briony has arranged all our holidays including cruises for many of our family members.We would highly recommend Briony to anyone who is planning and booking a holiday to contact her in regards to sourcing the best deals. Briony will go above and beyond to assist with travel arrangements.
Submitted by G & R Taylor on 10/11/2021
Briony is always a pleasure to work with. She has helped us with numerous travel occasions.She is friendly, professional and well informed. Briony always efficiently deals with any travel issues we have, even if they occur last minute. Every trip we have planned with her has been excellent. She responds very promptly to requests and has helped to make wonderful holiday plans for us and our whole family.Henry and Lesley
Submitted by Henry Knight on 10/11/2021
I have used Briony as a travel agent for 10 years now. She has always gone the extra mile and has been very understanding and caring when I have had to arrange flights in a hurry due to family circumstances. My partner and I had extensive travel plans in place when COVID hit and Briony was so supportive in organising cancellations and following up on refunds - even when she was struggling with the impact of COVID on her business at the same time. I will always come back to Briony for my travel plans
Submitted by Katherine Cape on 09/11/2021
We could not recommend Briony (Tailored Travel and Cruise) highly enough. Like many others we have used Briony for over 5 years now and her professionalism and eagerness to ensure we have the best holiday possible is second to none. We would especially like to thank her for her proactive efforts to ensure we got the best possible refund from a recent trip that was cancelled due to COVID (her attitude was polar opposite to the lack of any type of assistance from another travel agent that we had similar dealings with...this has been a stark reminder of why Briony will arrange all of our future travel)Jason and Maree
Submitted by Jason And Maree Brilli on 09/11/2021
Briony is the travel agent that everyone wishes they had.We were stuck in Buenos Aires trying to get home to Melbourne when Corona virus caused the shut down of Argentina and other South American countries. Our holiday was cut short and our flights home were cancelled 5 times due to airline and border closures. This made for a very anxious time.We didn't need to call her as she was the one calling us with updates and alternatives. She even tracked us down in BA and rang us on the hotel phone when we were not answering our mobile phone. She got us home on flight number 6! We know of others who couldn't get out of Buenos Aires. They had an agent but they didn’t have Briony.After getting home we rang to thank her for her excellent service. As well as being pleased we got home she had already started the refund process for the cancelled excursions, hotels and flights! That's above and beyond!Thanks Briony! You got us out of a very difficult situation.Paul and Jeanette
Submitted by Paul Finegan on 09/11/2021
We have been booking trips in Australia and overseas with Briony for over 10 years. What can I say, she's extremely honest, reliable, and trustworthy. She always looked after us even when we were overseas. Nothing was too hard for her and she got the best deals etc. There were even times when she recommended something else or would not recommend it. We could always rely on her to get the best deal and even if she couldn't she would help us. Briony is above all a professional, lovely lady who I can highly recommend. But better still she loves her job!
Submitted by Geoff Toll on 08/11/2021
Briony is brilliant and has helped me (any my family) to arrange so many wonderful travel experiences over the years including to: Africa, the Middle East, Asia and to tackle the Kokoda trail. Briony's travel knowledge is amazing and she always has wonderful suggestions for travel options and excursions. Great communication and super responsive. Thanks so much
Submitted by Nicole Dunn on 08/11/2021
