Patty Poutanen

About Patty Poutanen

With over 20 years of experience working in the travel industry, I’ve gained comprehensive knowledge to provide my clients with the best travel options.  I enjoy turning people’s travel dreams into reality, with dedication in making worldwide travel arrangements as convenient and as flexible as possible. I offer you a friendly one-stop-shop for all your travel needs. I pride myself on exemplary service, total professionalism and altogether superior value.

Piecing together all the intricacies that come with the travel puzzle is my specialty.  Services I Provide:

• Cruises – group cruises, ocean liners, river cruising, small ship luxury, mainstream, private charters, skippered canal barges 
• Airfares – point to point, round the world, multi-city itineraries and frequent flyer assistance 
• Accommodation options – hotels, apartments, resorts, villas 
• Tours – escorted, independent, day tours, walking, cycling, private, group, shopping, small group,  adventure 
• Vehicle options – car hire, motor home, transfers 
• Sightseeing & attractions – group, private, independent 
• Rail – point to point tickets, passes, great rail journeys 
• Events – theatre, concerts, sporting events and special interest 
• Insurance advice 
• Covid-19 travel restriction advice
• Visa services

I am passionate about anything Italy.  However, I am biased, I am the daughter of Italian migrants.  I've travelled many times to Italy.  By rail, train, independently, on group tours and I even have hosted tours to Italy,  I have the knowledge and experience to give you the best travel advice that will make your holiday to Italy memorable.  "See Italy through my eyes" and go to my photo gallery on my website. 

I look forward to making your travel dreams a reality.    

Company Details

Year I became a Travel Agent

2000

Hours of Operation

9.00am - 5.00pm Monday to Friday (with flexibility for urgent travel)

Accepted Forms of Payments

TravelManagers preferred payment method is via credit card.* There are a number of reasons for this, which include the following:

TravelManagers operates a fully funded client account for your protection, more details can be found here. Payment via credit card is instant and allows us to ensure airline ticketing deadlines and other travel arrangements are locked in at the prices quoted to you. Payment via credit card is generally more seamless, there is no chance of accidently using the incorrect bank account details when you are processing payment to TravelManagers bank account.

Paying via credit card can provide you with additional protections. A little-known, but significant, benefit of paying by credit card is that it offers consumers protection from financial loss in the form of a chargeback refund. This covers services or goods that have been paid for but not supplied in the unlikely event that a third-party travel provider becomes insolvent. A credit card payment enables you to request a chargeback refund from your bank. However, you should note that chargeback refunds are subject to time limits and conditions imposed by each individual financial institution.

Credentials

Certificate 3 in Tourism, Member of Cruiseco - Cruise Specialist, Italian National Tourism Board - Travel to Italy Specialist, Tourism Fiji - Matai Fiji Travel Expert, 100% Pure New Zealand Specialist Bronze
Tourism Australia - Aussie Specialist Agent, Singapore Tourism Board - Singapore Travel Specialist, Executive Committee Member as Event Coordinator - The first Cairns Italian Festival 2022

Honours & Awards

National Travel Industry Awards - Best Home-Based Network – Winner 2019
The Travel Awards -Best Home Based Agency Group of the Year – Winner 2019

Verified Certifications

Destinations I specialise in:
Italy
Travel Types I Specialise in:
Escorted and Guided Touring, Independent Travel